Customer Care Representative needed urgently
November 26, 2018
SERVICES/REQUIREMENTS
- Maintain updated knowledge of all company products and services in order to provide adequate education to customers
- Manage large amounts of incoming calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Provide information and instructions about relevant products and services
- Make product and service suggestions to meet the customer’s specific needs
- Foster and maintain relationships with customers to improve our retention rate
- Document important customer information for future reference
- Process orders and returns
- Promptly respond to customer questions submitted via email or our website
Candidate Requirements
Key Competencies
- Strong phone contact handling skills and active listening.
- Familiar with CRM systems and practices (Customer Relation Management).
- Ability to multi-task, prioritize and manage time effectively.
- Applicants must possess a minimum of BA, BSC or HND
- Minimum of 1-year experience in similar position
- Sound computer knowledge
- Please Note: You must be living in ikeja and its environs
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